In case anyone else runs into this: I installed SimpleContact on a windows h-sphere server where smtp authentication was required. We discovered that I had to enable SPF ("Sender Policy Framework") and choose pass, for the emails to go out. I was getting the auto response emails, but not the ones with the actual visitor info until this setting was changed. It took a while for this SPF enabled setting to work.
Alex's Support Forums » Troubleshooting
One solution when outgoing mail is blocked
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Posted 5 months ago #
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Thanks for this :)
SPF is a security measure designed to help prevent spammers sending email from forged addresses. It works by adding a record to your DNS, stating that a server is allowed to send email for that domain.
For example, Campaign Monitor recommend that you set up SPF for their server before you send a mailshot. It can be the difference between an email arriving or being deleted by the ISP before it even reaches the user's inbox.
A good host will often provide an interface for this, or sort it out for you on request.
Propagation of changes to your DNS can take anything from a few hours to days.
Posted 5 months ago #
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